Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 

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News

CWA Press Release
Press Release

Avaya Must Not Abandon U.S. Call Center Workers

This week, communications technology provider Avaya informed CWA that it plans to close its U.S. billing and customer service operations and send the work overseas.
Press Release

CWA Applauds Biden Administration’s Continued Commitment to Protecting Labor Rights for Call Center Workers

By requesting a Rapid Response Labor Mechanism panel under the USMCA, U.S. Trade Representative Katherine Tai is demonstrating her commitment to protecting call center workers in both the U.S. and in Mexico.
Maximus Workers
News
May 27, 2021

Customer Service Representatives at Maximus File Complaint Against Unfair Wages

Call center workers employed by Maximus have filed a complaint calling for the Biden Administration to revise pay rates for tens of thousands of federally contracted customer service representatives who are earning unfairly low wages.
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