Customer Service

Customer service professionals include our members who work in the public and private sector in telecommunications, government, airlines, and the newspaper industry.  They include people who:

  • Perform direct customer service
  • Work in call centers, in sales, remote customer service, billing and collections
  • Work as telephone operators
  • Work in retail
  • Work in premise sales, such as the Yellow Pages
  • Provide technical support, such as DSL/broadband support
  • Test and repair equipment