Support the Call Center Off-Shoring Bill

The United States Call Center Worker and Consumer Protection Act would protect US jobs and consumers by punishing companies that send our call center jobs abroad.
Support the bill: send a message to Congress

Stand up for American Call Center Jobs

US Companies that only a few years ago pocketed millions in taxpayer dollars to establish local call centers, are now off-shoring these call center jobs; leaving those communities devastated once again with job losses and lost financial investments.

The United States Call Center Worker and Consumer Protection Act would protect US consumers and helps level the playing field against companies that off-shore their call center operations overseas.

The Bill supports US workers and consumers in three ways, by:

  • Denying taxpayer cash to off-shorers: by creating a bad actor list that would stop companies that ship jobs abroad from getting Federal loans and grants and send them to the back of the line for government contracts.
  • Giving you the right to know: requires call center agents to tell you where they are talking to you from.
  • Giving you the right to transfer to a US operator: so that when you don't want a foreign call center, you have the right to be transferred to a US-based operator.

Feb 9, 2012

Offshoring Bill Has 51 Co-Sponsors, With More Signing On

As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596. Read More

Feb 3, 2012

Activists ‘Stand Up, Fight Back’ at CWA Leg-Pol Conference

More than 700 CWA activists covered Capitol Hill as part of CWA's Legislative-Political conference in Washington. Their message to senators, representatives and staff: we're fighting back to restore democracy and economic justice for working families. CWA activists visited more than 350 congressional offices. Read More

Feb 1, 2012

Twenty-Five Bipartisan House Members Co-Sponsoring “US Call Center Worker & Consumer Protection Act”

As nearly a thousand local leaders from all 50 states swarmed Capitol Hill today, the Communications Workers of America announced the ever-growing bi-partisan support for the job creating “U.S. Call Center Worker and Consumer Protection Act” now includes an additional seven members of the U.S. House of Representatives who signed on this week. Read More

Jan 27, 2012

Bi-Partisan Call Center Legislation Meets President Obama’s Call to Insource American Jobs

In his State of The Union address and a series of events around the nation, President Barack Obama has noted the damages inflicted by the trend of off-shoring American jobs and has called for companies to reinvest in American workers by focusing on domestic insourcing. Read More

Jan 12, 2012

Offshoring Bill Shows Path to Returning U.S. Call Center Jobs

Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev. Read More