Call Center Bill

US Companies that only a few years ago pocketed millions in taxpayer dollars to establish local call centers, are now off-shoring these call center jobs; leaving those communities devastated once again with job losses and lost financial investments.

The United States Call Center Worker and Consumer Protection Act (H.R. 3596/S. 3402) would protect US consumers and helps level the playing field against companies that off-shore their call center operations overseas.

The Bill supports US workers and consumers in three ways, by:

• Denying taxpayer cash to off-shorers: by creating a bad actor list that would stop companies that ship jobs abroad from getting Federal loans and grants and send them to the back of the line for government contracts.
• Giving you the right to know: requires call center agents to tell you where they are talking to you from.
• Giving you the right to transfer to a US operator: so that when you don't want a foreign call center, you have the right to be transferred to a US-based operator.