Quality Workforce, Quality Service

CWA customer service members and their colleagues around the globe are spotlighting the accomplishments, professionalism and the problems still facing customer service and call center workers.

Celebrate customer service month

Feb 20, 2014

We Have Each Others Back was Message from CWA Customer Service Conference

CWA customer service members met with colleagues from around the globe at this year's CWA customer service professionals' conference. In panels and one-on-one conversations, workers talked about improving wages, working conditions, respect on the job and professionalism. Read More

Dec 19, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

CWAs Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla. Sign up now! Read More

Dec 5, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

CWAs Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla. Read More

Oct 24, 2013

Recognizing Customer Service Workers

October is Customer Service Professionals Month. Read More

Oct 10, 2013

Call Center Month Recognizes CWA Members

Throughout October, CWA and customer service professionals are celebrating Call Center Month to recognize and support the professionalism and work of call center members in every CWA sector and industry. Its part of a worldwide campaign by UNI Global Union, emphasizing the need for fair pay and respect for call center workers. Read More