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Quality Workforce, Quality Service

CWA customer service members and their colleagues around the globe are spotlighting the accomplishments, professionalism and the problems still facing customer service and call center workers.

Celebrate customer service month

October is Customer Service Professionals Month

Throughout October and into next year, CWA customer service members and their colleagues around the globe will spotlight the accomplishments, professionalism and the problems still facing customer service and call center workers.

Get Involved

Here are ways you can be part of Customer Service Month:

  1. Join the discussion on our blog and answer our poll about what topics you'd like to see discussed there.
  2. Once you have signed up, tell your friends about the blog.
  3. Show your solidarity and/or customer service pride by downloading one of our Facebook and Twitter icons to use as your profile picture.

Customer service professionals include our members who work in the public and private sector in telecommunications, government, airlines, and the newspaper industry.  They include people who:

  • Perform direct customer service
  • Work in call centers, in sales, remote customer service, billing and collections
  • Work as telephone operators
  • Work in retail
  • Work in premise sales, such as the Yellow Pages
  • Provide technical support, such as DSL/broadband support
  • Test and repair equipment

News

RSS IconAll Customer Service News Articles

Jan 12, 2012

Offshoring Bill Shows Path to Returning U.S. Call Center Jobs

Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev. Read More

Jan 9, 2012

ICYMI: A Bi-Partisan Jobs Bill to Protect U.S. Consumers & Communities. Really.

In the rush before the holidays, you may have missed a rarity these days in Washington – the introduction of an actual, honest-to-God, bi-partisan bill focused on U.S. jobs. Read More

Dec 22, 2011

Study: Off-Shore Call Centers Put Americans at Higher Risk of Fraud

A sobering new report illustrates the risks consumers face when businesses off-shore call center jobs to countries that lack legal safeguards against identity theft and other fraud. Read More

Dec 7, 2011

CWA Supports New Bi-Partisan Call Center Jobs Legislation

The Communications Workers of America is strongly backing new, bi-partisan legislation introduced in the House of Representatives today that would ban federal grants and loans to corporations who move U.S. call center jobs overseas. CWA represents 700,000 workers in telecommunications and other sectors; more than 150,000 are customer service professionals. Read More

Oct 13, 2011

Customer Service Professionals Voice Concerns, Seek Changes

CWA customer service professionals in telecom, airlines, public agencies, newspapers and other businesses are making sure that October's Customer Service Month is about more than a one-time pat on the back. Read More