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Quality Workforce, Quality Service

CWA customer service members and their colleagues around the globe are spotlighting the accomplishments, professionalism and the problems still facing customer service and call center workers.

Celebrate customer service month

Customer service professionals include our members who work in the public and private sector in telecommunications, government, airlines, and the newspaper industry.  They include people who:

  • Perform direct customer service
  • Work in call centers, in sales, remote customer service, billing and collections
  • Work as telephone operators
  • Work in retail
  • Work in premise sales, such as the Yellow Pages
  • Provide technical support, such as DSL/broadband support
  • Test and repair equipment

News

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Mar 12, 2013

CWA: Enforceable Job Protections Needed in T-Mobile/Metro PCS Merger

CWA expressed its disappointment that the FCC failed to incorporate enforceable job protections for workers as part of the T-Mobile and Metro PCS merger. Read More

Feb 22, 2013

CWA Reaches Tentative Agreement at AT&T Mobility

Tentative Contract at Mobility! Read More

Feb 16, 2013

Call-centre workers expose Deutsche Telekom double standard to global panel of inquiry into workers

At a workers forum in Charleston, a panel of union and civil rights leaders, elected officials and religious leaders and others heard from T-Mobile USA workers concerned about their jobs and their fight for a union voice. Read More

Feb 14, 2013

CWA Executive Board Authorizes Setting of CenturyLink Strike Date

Bargaining continues at CenturyLink; CWA Executive Board authorizes setting of strike date. Read More

Feb 11, 2013

Negotiations Continue at AT&T Mobility, Contract Covering 22,000 CWA Workers Extended

The contract covering 22,000 CWA workers at AT&T Mobility expired late Feb. 9 but has been extended while talks continue. Read More