May 14, 2012
Disturbing news out of the Philippines highlights the fact that “too big to fail” titan Bank of America is moving its call center operations to the Philippines – joining the other leading Wall Street banks in once again leaving American workers behind in a pursuit of profits at any cost. Further, the fact that the Filipino call center industry lacks basic security precautions to protect Americans’ financial information from fraudulent activity that has become commonplace in foreign call centers demands further scrutiny.
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Apr 26, 2012
The U.S. Agency for International Development has "suspended" an initiative training Filipino workers for call center jobs outsourced by American companies.
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Apr 24, 2012
The Communications Workers of America (CWA) today said the revelation that U.S. taxpayer dollars have been used to train overseas call center workers raises worrisome questions about priorities, accountability, and common sense as the domestic call center industry continues to shed jobs, losing over 500,000 since 2006 according to the Bureau of Labor Statistics.
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Apr 20, 2012
Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June.
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Apr 16, 2012
With 3,300 workers at risk of losing their jobs when T-Mobile USA closes seven call centers in June, the Communications Workers of America launched a national campaign today to protect those jobs at a rally in Bellevue, outside corporate headquarters. Participants included CWA members and union and community supporters from the Seattle area. Also joining the rally were T-Mobile workers, including workers from the call centers that are slated to close.
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Apr 13, 2012
Another day, another revelation of fraudulent activity targeting U.S. consumers coming from overseas call centers, the Communications Workers of America said today. The latest news, similar to a February announcement, is that the U.S. Federal Trade Commission (FTC) uncovered a scam operating out of Indian call centers that preyed on American consumers.
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Apr 12, 2012
T-Mobile workers and CWA supporters are taking a message directly to T-Mobile headquarters next week, delivering more than 100,000 petitions to CEO Philipp Humm calling on the company to bring back quality jobs to the U.S.
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Apr 11, 2012
The Communications Workers of America today stated their strong support for the continuing efforts by Rep. Tim Bishop (D-NY) and Rep. Mike Fitzpatrick (R-PA) to shed light on the ongoing crises of rampant consumer identity theft in foreign call centers, as their bi-partisan legislative effort to remedy this serious problem gains more support.
The letter to U.S. Trade Representative Ron Kirk states in part: In an increasingly global economy, countless call centers are relocating from the United States to foreign shores. Conservative estimates place call center job losses in the United States at over 500,000 in the countries like India, the Philippines, and China. In the Philippines, the outsources industry is expected to pull in $13 billion and provide 650,00 jobs in 2012; India employs roughly 330,000 call center workers and earns about $6 billion per year through the BPO industry. While some corporations may see inflated profit margins due to outsourcing practices, such profits come at the expense of the safety and security of sensitive American consumer data.
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Apr 10, 2012
As momentum builds on behalf of bi-partisan legislation to strengthen the domestic call center industry – cutting down on fraudulent activity centered in overseas call centers in the process – the Communications Workers of America (CWA) today announces an effort to thank Members from both parties who back this legislation.
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Apr 5, 2012
CWA activists and T-Mobile USA workers are continuing to spotlight the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
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Apr 5, 2012
Offshored call center jobs pose a serious threat to consumers' personal data, according to an updated report released by CWA.
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Apr 2, 2012
Citing a growing number of security questions surrounding overseas call centers, the Communications Workers of America (CWA) today released an updated version of a sobering December 2011 report detailing the linkage between the off-shoring of call center jobs and a range of serious negative effects on U.S. consumers and job seekers, including placing consumers’ personal information at risk.
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Mar 29, 2012
CWA activists and T-Mobile USA workers are spotlighting the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
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Mar 23, 2012
A major investigative journalism piece from The Sunday Times (UK) provides unsettling details about how individuals’ financial data are illegally culled from call centers in India and peddled on a thriving black market. On the heels of an investigation by the U.S. Federal Trade Commission (FTC) that uncovered a fraudulent debt collection ring operating out of an Indian call center, these developments call into question the safety and security of our continued off-shoring trend – no matter the way foreign authorities and off-shoring companies try to downplay the risk.
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Mar 22, 2012
Several bills that would penalize American companies for moving their call center jobs overseas are gaining momentum.
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Mar 21, 2012
Amid shocking reports of the systemic theft of consumers’ personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.
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Mar 8, 2012
Legislation to keep call center jobs here in the U.S. now has 75 co-sponsors, with more members of Congress expected to sign on in the next few weeks.
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Mar 1, 2012
Bi-partisan support on Capitol Hill for legislation that bans federal grants or guaranteed loans to American companies that move call center jobs from the U.S. overseas grew to over five dozen members of the U.S. House of Representatives, the Communications Workers of America (CWA) announced today.
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Feb 9, 2012
As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596.
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Feb 3, 2012
More than 700 CWA activists covered Capitol Hill as part of CWA's Legislative-Political conference in Washington. Their message to senators, representatives and staff: we're fighting back to restore democracy and economic justice for working families. CWA activists visited more than 350 congressional offices.
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