Mar 27, 2014

Political Action Update

CWA's Political Boot Camp in Texas, Maine House Adopt Call Center Bill.

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Nov 14, 2013

Breaking: WikiLeaks Publishes TPP Draft on Intellectual Property Rights

“If you read, write, publish, think, listen, dance, sing or invent; if you farm or consume food; if you're ill now or might one day be ill, the TPP has you in its crosshairs.” That’s what WikiLeaks said when it published the chapter of the proposed Trans-Pacific Partnership trade agreement dealing with intellectual property rights. The group said it wanted to put out the information in advance of the next big TPP meeting of chief negotiators in Salt Lake City Nov. 19-23.

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Nov 14, 2013

Lawmakers Unveil Bipartisan ‘Press One For America’ Bill

Lawmakers from both sides of the aisle on Wednesday joined together in support of legislation that would end tax payer subsidies for corporations that send U.S. call center jobs offshore, as CWA released a report outlining massive data security issues at overseas call centers that leave Americans’ personal information at risk.

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Oct 10, 2013

Call Center Month Recognizes CWA Members

Throughout October, CWA and customer service professionals are celebrating Call Center Month to recognize and support the professionalism and work of call center members in every CWA sector and industry. It’s part of a worldwide campaign by UNI Global Union, emphasizing the need for fair pay and respect for call center workers.

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Oct 1, 2013

Fighting for Good Call Center Jobs

CWA activists are fighting to keep good call center jobs here in the U.S., and one way to help make that happen is through legislation that takes away the rewards that U.S. companies now receive for moving jobs offshore.

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Sep 5, 2013

Mark Your Calendar for Call Center Month

October is Call Center Action Month, and this year, actions will focus on compensation and professionalism.

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Aug 22, 2013

Rep. Bishop, CWA Push for Vote on Call Center Bill

Outside a Verizon call center, Long Island CWA members joined New York Rep. Tim Bishop (D) in support of the congressman’s legislation to block corporations that send U.S. call-center jobs overseas from obtaining federal grants and loans.

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Aug 8, 2013

‘Press 1 for America’ Call Center Jobs Bill Introduced in Congress

U.S. Rep. Tim Bishop (D-NY) and a bi-partisan group of legislators introduced the “U.S. Call Center and Worker Protection Act of 2013” (H.R. 2909), in Congress just before the start of the August recess.

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Aug 2, 2013

‘Press 1 For America’ Bi-Partisan Call Center Bill Introduced in Congress

The ‘Press 1 For America’ House bill lets consumers choose U.S. based call centers and bans tax dollars for companies that off-shore U.S. call center jobs.

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Feb 16, 2013

Call-centre workers expose Deutsche Telekom double standard to global panel of inquiry into workers

At a workers forum in Charleston, a panel of union and civil rights leaders, elected officials and religious leaders and others heard from T-Mobile USA workers concerned about their jobs and their fight for a union voice.

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Oct 25, 2012

Elections Are About Choices

CWA members and staff involved in election campaigns nationwide.

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Oct 22, 2012

Romney Campaign Relying on Filipino Call Centers?

The latest online rumor citing Mitt Romney’s presidential campaign for calling U.S. voters from Filipino call centers has been denied by the Romney campaign. However, as the Communications Workers of America (CWA) notes today, we know that two other revelations this year about Romney and Republicans’ off-shoring call center work overseas are true and disturbing.

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Oct 18, 2012

CWAers Take Action For Call Center Jobs

CWAers from across the country gathered this week for the 2012 Customer Service Conference in St. Louis – just one of the many events coinciding with Call Center Action Month worldwide.

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Oct 18, 2012

Don’t Get Bained

Workers who have been “Bained” and lost their jobs when Bain Capital, formerly headed by presidential candidate Mitt Romney, took over their company, are on a bus tour to tell everyone just what a Romney economy promises for the future: lost jobs, lost health care, lost pensions and lots of outsourcing and offshoring.

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Oct 11, 2012

CWA Targets GOP House Candidates On Outsourcing

CWA releases ads targeting two Republican House candidates for not supporting union-backed legislation to penalize companies that off-shore call center jobs.

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Sep 27, 2012

Sen. Sherrod Brown Pushes Call Center Bill

Ohio Sen. Sherrod Brown joined CWA Locals 4310 and 4501 to promote his legislation to keep good call center jobs in the United States.

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Sep 20, 2012

President Cohen on Ed Show Tonight

Tune in tonight to the Ed Show at 8 pm EDT on MSNBC, and watch CWA President Cohen talk about jobs and offshoring, China and Mitt Romney.

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Sep 20, 2012

Ads Spotlight House Members Positions On Call Center Bill

CWA is airing a new radio ad buy, supporting Michigan Rep. Mike Michaud, who is fighting to keep good customer service jobs in America, and opposing his three House colleagues who aren’t.

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Sep 14, 2012

ICYMI:U.S. Call Center Workers Ready to Get Back to Work With Right Political & Corporate Leadership

This week, the Communications Workers of America (CWA) released a video featuring American call center workers sharing their personal stories and experiences with off-shoring – a practice that has devastated the domestic call center industry to the tune of 500,000 jobs lost since 2006. Entitled “Why Wouldn’t You,” CWA’s new video features call center workers from across the country sharing their stories about the impact of losing their jobs and the effect on their lives and families.

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Sep 13, 2012

New Video Spotlights the Personal Costs of Offshoring

CWA's latest video – “Why Wouldn’t You” – features call center workers from across the country sharing stories about losing their jobs to outsourcing.

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