Apr 12, 2012
T-Mobile workers and CWA supporters are taking a message directly to T-Mobile headquarters next week, delivering more than 100,000 petitions to CEO Philipp Humm calling on the company to bring back quality jobs to the U.S.
Apr 11, 2012
The Communications Workers of America today stated their strong support for the continuing efforts by Rep. Tim Bishop (D-NY) and Rep. Mike Fitzpatrick (R-PA) to shed light on the ongoing crises of rampant consumer identity theft in foreign call centers, as their bi-partisan legislative effort to remedy this serious problem gains more support. The letter to U.S. Trade Representative Ron Kirk states in part: In an increasingly global economy, countless call centers are relocating from the United States to foreign shores. Conservative estimates place call center job losses in the United States at over 500,000 in the countries like India, the Philippines, and China. In the Philippines, the outsources industry is expected to pull in $13 billion and provide 650,00 jobs in 2012; India employs roughly 330,000 call center workers and earns about $6 billion per year through the BPO industry. While some corporations may see inflated profit margins due to outsourcing practices, such profits come at the expense of the safety and security of sensitive American consumer data.
Apr 10, 2012
As momentum builds on behalf of bi-partisan legislation to strengthen the domestic call center industry – cutting down on fraudulent activity centered in overseas call centers in the process – the Communications Workers of America (CWA) today announces an effort to thank Members from both parties who back this legislation.
Apr 5, 2012
CWA activists and T-Mobile USA workers are continuing to spotlight the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
Apr 5, 2012
Offshored call center jobs pose a serious threat to consumers' personal data, according to an updated report released by CWA.
Apr 2, 2012
Citing a growing number of security questions surrounding overseas call centers, the Communications Workers of America (CWA) today released an updated version of a sobering December 2011 report detailing the linkage between the off-shoring of call center jobs and a range of serious negative effects on U.S. consumers and job seekers, including placing consumers’ personal information at risk.
Mar 29, 2012
CWA activists and T-Mobile USA workers are spotlighting the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
Mar 23, 2012
A major investigative journalism piece from The Sunday Times (UK) provides unsettling details about how individuals’ financial data are illegally culled from call centers in India and peddled on a thriving black market. On the heels of an investigation by the U.S. Federal Trade Commission (FTC) that uncovered a fraudulent debt collection ring operating out of an Indian call center, these developments call into question the safety and security of our continued off-shoring trend – no matter the way foreign authorities and off-shoring companies try to downplay the risk.
Mar 22, 2012
Several bills that would penalize American companies for moving their call center jobs overseas are gaining momentum.
Mar 21, 2012
Amid shocking reports of the systemic theft of consumers’ personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.
Mar 8, 2012
Legislation to keep call center jobs here in the U.S. now has 75 co-sponsors, with more members of Congress expected to sign on in the next few weeks.
Mar 1, 2012
Bi-partisan support on Capitol Hill for legislation that bans federal grants or guaranteed loans to American companies that move call center jobs from the U.S. overseas grew to over five dozen members of the U.S. House of Representatives, the Communications Workers of America (CWA) announced today.
Feb 9, 2012
As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596.
Feb 3, 2012
More than 700 CWA activists covered Capitol Hill as part of CWA's Legislative-Political conference in Washington. Their message to senators, representatives and staff: we're fighting back to restore democracy and economic justice for working families. CWA activists visited more than 350 congressional offices.
Feb 1, 2012
As nearly a thousand local leaders from all 50 states swarmed Capitol Hill today, the Communications Workers of America announced the ever-growing bi-partisan support for the job creating “U.S. Call Center Worker and Consumer Protection Act” now includes an additional seven members of the U.S. House of Representatives who signed on this week.
Jan 27, 2012
In his State of The Union address and a series of events around the nation, President Barack Obama has noted the damages inflicted by the trend of off-shoring American jobs and has called for companies to reinvest in American workers by focusing on domestic insourcing.
Jan 12, 2012
Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev.
Jan 9, 2012
In the rush before the holidays, you may have missed a rarity these days in Washington – the introduction of an actual, honest-to-God, bi-partisan bill focused on U.S. jobs.
Dec 22, 2011
A sobering new report illustrates the risks consumers face when businesses off-shore call center jobs to countries that lack legal safeguards against identity theft and other fraud.
Dec 8, 2011
Don't miss your chance to play an active role in next week's national CWA call, when members will be surveyed about their preference for president in the 2012 election.
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