Sep 16, 2014

New American Airlines Passenger Service Agents Vote Big for Union Representation

9,000 American Airlines passenger service agents, after a 19-year struggle, joined together today in a vote with the members of the USAirways CWA-IBT Association to form a new bargaining unit of 14,500 agents at American Airlines. It is the largest labor organizing victory in the South in decades.

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Feb 20, 2014

‘We Have Each Other’s Back’ was Message from CWA Customer Service Conference

CWA customer service members met with colleagues from around the globe at this year's CWA customer service professionals' conference. In panels and one-on-one conversations, workers talked about improving wages, working conditions, respect on the job and professionalism.

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Dec 19, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

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Dec 5, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

CWA’s Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla.

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Oct 24, 2013

Recognizing Customer Service Workers

October is Customer Service Professionals Month.

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Oct 10, 2013

Call Center Month Recognizes CWA Members

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Oct 1, 2013

Fighting for Good Call Center Jobs

CWA activists are fighting to keep good call center jobs here in the U.S., and one way to help make that happen is through legislation that takes away the rewards that U.S. companies now receive for moving jobs offshore.

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Sep 5, 2013

Mark Your Calendar for Call Center Month

October is Call Center Action Month, and this year, actions will focus on compensation and professionalism.

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Aug 14, 2013

CWA-IBT Association and US Airways Interim Letter of Agreement Ratification Vote Placed On Hold

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Aug 2, 2013

‘Press 1 For America’ Bi-Partisan Call Center Bill Introduced in Congress

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Mar 12, 2013

CWA: Enforceable Job Protections Needed in T-Mobile/Metro PCS Merger

CWA expressed its disappointment that the FCC failed to incorporate enforceable job protections for workers as part of the T-Mobile and Metro PCS merger.

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Feb 22, 2013

CWA Reaches Tentative Agreement at AT&T Mobility

Tentative Contract at Mobility!

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Feb 16, 2013

Call-centre workers expose Deutsche Telekom double standard to global panel of inquiry into workers

At a workers forum in Charleston, a panel of union and civil rights leaders, elected officials and religious leaders and others heard from T-Mobile USA workers concerned about their jobs and their fight for a union voice.

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Feb 14, 2013

CWA Executive Board Authorizes Setting of CenturyLink Strike Date

Bargaining continues at CenturyLink; CWA Executive Board authorizes setting of strike date.

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Feb 11, 2013

Negotiations Continue at AT&T Mobility, Contract Covering 22,000 CWA Workers Extended

The contract covering 22,000 CWA workers at AT&T Mobility expired late Feb. 9 but has been extended while talks continue.

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Oct 25, 2012

Red Alert: American Airlines Outsourcing Harms Workers, Operations

CWA activists are alerting passengers at 15 airports across the country that American Airlines is replacing experienced, trained employees with minimum wage workers.

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Oct 18, 2012

CWAers Take Action For Call Center Jobs

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Oct 4, 2012

T-Mobile-MetroPCS Merger Means More Jobs Loss, Decline for Workers

CWA has expressed serious concern about the merger agreement between T-Mobile USA and MetroPCS.

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Sep 27, 2012

A Shout Out to Customer Service Professionals

You won't want to miss this year's Customer Service Professional Conference, being held Oct. 14-17 in St. Louis, Mo. Customer service members from every sector of CWA will be on hand, to develop plans to build power across the industry.

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Aug 23, 2012

Ad Campaign Spotlights House Members Support for Call Center Bill

CWA has a radio ad buy on the air right now, supporting four members of the U.S. House of Representatives who are fighting to keep good customer service jobs in the United States.

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