Customer Service

Mar 12, 2013

CWA: Enforceable Job Protections Needed in T-Mobile/Metro PCS Merger

CWA expressed its disappointment that the FCC failed to incorporate enforceable job protections for workers as part of the T-Mobile and Metro PCS merger.

Feb 22, 2013

CWA Reaches Tentative Agreement at AT&T Mobility

Tentative Contract at Mobility!

Feb 16, 2013

Call-centre workers expose Deutsche Telekom double standard to global panel of inquiry into workers

At a workers forum in Charleston, a panel of union and civil rights leaders, elected officials and religious leaders and others heard from T-Mobile USA workers concerned about their jobs and their fight for a union voice.

Feb 14, 2013

CWA Executive Board Authorizes Setting of CenturyLink Strike Date

Bargaining continues at CenturyLink; CWA Executive Board authorizes setting of strike date.

Feb 11, 2013

Negotiations Continue at AT&T Mobility, Contract Covering 22,000 CWA Workers Extended

The contract covering 22,000 CWA workers at AT&T Mobility expired late Feb. 9 but has been extended while talks continue.

Oct 25, 2012

Red Alert: American Airlines Outsourcing Harms Workers, Operations

CWA activists are alerting passengers at 15 airports across the country that American Airlines is replacing experienced, trained employees with minimum wage workers.

Oct 18, 2012

CWAers Take Action For Call Center Jobs

CWAers from across the country gathered this week for the 2012 Customer Service Conference in St. Louis � just one of the many events coinciding with Call Center Action Month worldwide.

Oct 4, 2012

T-Mobile-MetroPCS Merger Means More Jobs Loss, Decline for Workers

CWA has expressed serious concern about the merger agreement between T-Mobile USA and MetroPCS.

Sep 27, 2012

A Shout Out to Customer Service Professionals

You won't want to miss this year's Customer Service Professional Conference, being held Oct. 14-17 in St. Louis, Mo. Customer service members from every sector of CWA will be on hand, to develop plans to build power across the industry.

Aug 23, 2012

Ad Campaign Spotlights House Members Support for Call Center Bill

CWA has a radio ad buy on the air right now, supporting four members of the U.S. House of Representatives who are fighting to keep good customer service jobs in the United States.

Aug 20, 2012

ICYMI: One Customer�s Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems

A letter published in this weekend's Washington Post highlights one customer's frustrations with Verizon in the aftermath of a major storm in the Washington, DC, area this summer. The letter follows on the heels of local reports detailing Verizon's mismanagement of restoring 9-1-1 emergency services, while Verizon technicians worked more than 12 hours a day to return those vital services to the northern Virginia communities in the aftermath of the storm.

Aug 9, 2012

Save the Date and Register: CWA Customer Service Professionals Conference

Jul 26, 2012

Workers Stand for America Rally

Tens of thousands of workers will unite next month in Philadelphia � the birthplace of the Constitution and the Bill of Rights � to demand economic freedom and opportunity for all.

Jul 19, 2012

Save the Date: CWA Customer Service Professionals Conference

CWA Customer Service Professionals will meet Oct. 14-17 in St. Louis.

Jul 19, 2012

56 Senators Vote to Bring Jobs Home, but Senate Republicans Refuse to Consider �Insourcing� Bill

The U.S. Senate today took up the Bring Jobs Home Act, but despite a majority of senators voting to provide incentives to companies that bring good jobs back to the U.S., the bill failed to get the 60-vote �super majority� needed break a Republican filibuster and move the bill to the Senate floor. The final vote was 56-42.

Jun 22, 2012

ICYMI: Mitt Romney Pioneered the Off-shoring of Call Center Jobs & Why it Matters

A new investigative report in today�s Washington Post highlights the fact that Republican presidential candidate Mitt Romney helped to usher in the detrimental practice of shipping call center jobs overseas. This news comes as the U.S. call center industry continues to shed jobs - this very day seven T-Mobile call centers facilities in six states are closing, affecting 3,300 American workers.

Jun 21, 2012

Republican Led House Refuses to Take Up Call Center Bill

The Republican-majority House of Representatives Wednesday voted against consideration of HR 3596, the U.S. Call Center Worker and Consumer Protection Act.

Jun 21, 2012

T-Mobile USA Shuts Down Seven Call Centers

T-Mobile USA will shut down seven call centers on Friday, June 22 affecting 3,300 workers and their communities. The call centers are Allentown, Pa.; Thornton, Colo.; Fort Lauderdale, Fla.; Frisco and Brownsville, Tex.; Lenexa, Kan.; and Redmond, Ore.

Jun 7, 2012

SAVE THE DATE

Please mark your calendar for the biennial Customer Service Professionals Conference being held October 14-17, 2012, in St. Louis, MO.

May 24, 2012

CWA: Frontier Should Put Resources into Customer Services, Not Executive Salaries

About 60 CWA activists from Frontier Communications were on hand for the company�s shareholder meeting in Stamford, Conn., raising objections to the telecom�s demands for big concessions and sacrifices from workers while top executive compensation is soaring.

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