May 16, 2012
Statement by the Communications Workers of America on today’s ruling by Bankruptcy Judge Sean Lane. Passenger service agents were seeking a temporary injunction to block American Airlines from implementing drastic wage, benefit and job cuts while agents are waiting for their election
May 3, 2012
At the AT&T annual meeting in Salt Lake City, Utah, shareholders heard a loud and clear message from CWA leaders and members: AT&T should be helping to "lead our economic recovery by continuing to provide good, middle class jobs. We are the network. We deserve a fair contract."
Apr 20, 2012
Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June.
Apr 19, 2012
Passenger service agents at American Airlines were hit with a devastating reorganization plan yesterday that will affect nearly 10,000 agents. Agents face layoffs, outsourcing, the loss of wages and benefits, being forced to work from home for no benefits, and likely even more cuts in the future as they are the only major workgroup at the airline without union representation.
Mar 21, 2012
Amid shocking reports of the systemic theft of consumers’ personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.
Feb 9, 2012
As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596.
Jan 12, 2012
Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev.
Jan 9, 2012
In the rush before the holidays, you may have missed a rarity these days in Washington – the introduction of an actual, honest-to-God, bi-partisan bill focused on U.S. jobs.
Dec 22, 2011
A sobering new report illustrates the risks consumers face when businesses off-shore call center jobs to countries that lack legal safeguards against identity theft and other fraud.
Dec 7, 2011
The Communications Workers of America is strongly backing new, bi-partisan legislation introduced in the House of Representatives today that would ban federal grants and loans to corporations who move U.S. call center jobs overseas. CWA represents 700,000 workers in telecommunications and other sectors; more than 150,000 are customer service professionals.
Oct 13, 2011
CWA customer service professionals in telecom, airlines, public agencies, newspapers and other businesses are making sure that October's Customer Service Month is about more than a one-time pat on the back.
Oct 6, 2011
As part of Customer Service Professionals Month this October, CWA has launched a new blog open to all customer service workers to share their accomplishments, frustrations and solutions.
Oct 4, 2011
October is Customer Service Professionals month and the start of a major campaign to focus attention on the issues facing customer service and call center workers.
Aug 31, 2011
Breaking: AT&T will bring back a net 5,000 quality wireless jobs to the U.S. and commits to no job losses for call center workers at AT&T Mobility and T-Mobile USA.
Mar 10, 2011
Marking the 100th annual International Women's Day on Tuesday, CWA members and union supporters around the world offered encouraging words to more than 10,000 women who work at T-Mobile USA, which is fighting its workers every step of the way as they fight to organize a union.
Jan 6, 2011
Taking the helm at AFA-CWA this week, the leadership team of Veda Shook, Sara Nelson and Kevin Creighan is already building a campaign to help the public, lawmakers and airline management better understand the vital role of today's flight attendants.
Dec 16, 2010
A unit of 53 Budget Rental Car workers represented by IUE-CWA Local 81201 at Logan Airport beat back a management-supported campaign to get rid of their union, and voted 25-18 to keep their IUE-CWA voice. A strong rank and file campaign that included house visits and a public letter of support signed by 26 workers was key to the victory. Workers at Budget first organized in October 2009.
Dec 2, 2010
Gearing up for holiday shopping? Remember that when it comes to the latest in tech products and services, one wireless company stands out as the only choice for working families. That’s AT&T Mobility.
Oct 21, 2010
CWA’s customer service advocate network committee has put together an extensive program for this year’s customer service professionals conference focused on moving forward on critical issues for CWA’s growing customer service membership.
Sep 23, 2010
Nine days to go! CWA is counting down to the Oct. 2 One Nation Working Together rally in Washington, where thousands of CWAers will gather at the Lincoln Memorial with hundreds of thousands of others to call for good jobs, bargaining rights, government that works and other issues critical to working families.
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