Customer Service

Sep 23, 2010

CWA, ver.di, Keep Up Fight for Fairness for T-Mobile Workers

This week, 2,000 Deutsche Telekom workers in Germany rallied to support their U.S. counterparts at T-Mobile USA during a workers' meeting in Bochum.

Sep 16, 2010

Register by Oct. 1 for Customer Service Conference in San Diego

Don't miss your chance to register for CWA's customer service professionals conference, three days full of workshops, panel discussions and speakers Oct. 20-23 in San Diego.

Aug 24, 2010

Register Now for the Customer Service Professionals Conference

It is once again time for the Biennial Customer Service Professionals Conference. This year's conference will be held in San Diego and will run from an opening reception on October 20, 2010, through midday Saturday, October 23, 2010. When we finalize the agenda, we will forward it to all locals and participants.

Jun 24, 2010

Civil Rights, Labor & Environmental Leaders Call on Congress to Clarify FCC Authority for Broadband

Leaders representing eight national civil rights, labor, and environmental organizations urged Congress to act quickly to clarify the Federal Communications Commission's authority to protect an Open Internet and apply Universal Service funding to broadband.

Jun 3, 2010

CWAers Ratify AT&T Mobility Contract in D3

CWA members at AT&T Mobility in District 3 ratified a new four-year agreement by a 68 percent "yes" vote. The agreement covers about 11,200 workers in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

Jun 3, 2010

CWA District 3 Reaches Tentative Agreement with AT&T for ND&CA Unit

CWA District 3 reached a tentative three-year agreement with AT&T covering nearly 700 workers in the National Directory and Customer Assistance unit. The workers handle directory and customer service for AT&T Mobility customers.

May 21, 2010