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CWAers Ratify AT&T Mobility Contract in D3

News
June 3, 2010
CWA members at AT&T Mobility in District 3 ratified a new four-year agreement by a 68 percent "yes" vote. The agreement covers about 11,200 workers in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

Improving Call Center Jobs a Top Priority for CWA Customer Service Activists

News
May 6, 2010
At a meeting of CWA's new Customer Service Activist Network, local union leaders across CWA sectors came together to talk about the critical problems facing customer service reps: unreasonable sales quotas, monitoring, health problems tied to stress, repetitive motion and headsets, and a general lack of respect.