You won't want to miss this year's Customer Service Professional Conference, being held Oct. 14-17 in St. Louis, Mo. Customer service members from every sector of CWA will be on hand, to develop plans to build power across the industry.
It's not too late to register. Click here for more information and registration materials.
The global labor community marks Call Center Action Month in October, and CWAers will be planning worksite events and actions on critical customer service issues. Actions also will focus on keeping good jobs in the U.S., building political support for call center legislation and addressing stress and other job issues.