FCC Complaint Alleges Fraudulent Enrollment, Deceptive Advertising at T-Mobile

Consumer and labor group Change to Win Retail Initiatives (CtW) filed a complaint on Wednesday with the Federal Communications Commission (FCC) calling for an investigation into T-Mobile for fraudulently enrolling subscribers into costly, unwanted add-on services.

CtW is also asking the FCC to curb advertising that misrepresents T-Mobile's payment of early termination fees when consumers switch carriers and the company's misleading "no contract" claims.

"From the duplicitous ads driving customers into stores to the enrollment in services without consumers' consent, T-Mobile has perpetrated a pattern of deception at virtually every stage of its Un-Carrier promotion," said CtW Research Director Nell Geiser. "T-Mobile gets credit for changing the mobile industry, but should not get a free pass when it deceives and cheats consumers."

The FCC complaint is the latest action in the "Calling Out T-Mobile" campaign, which launched in December. A similar letter was sent to the Consumer Financial Protection Bureau, and the Attorney General of New York has announced an investigation into T-Mobile's advertising practices.

Learn more about T-Mobile's unethical marketing and billing practices at www.callingouttmobile.com.

And sign the petition urging the FCC to investigate the company here.