News

New Blog Among Activities for Customer Service Professionals Month


End Fear @ T-Mobile

As one of CWA's "Customer Service Professionals Month" activities, customer service members are asking people to sign the global petition supporting T-Mobile workers.

As part of Customer Service Professionals Month this October, CWA has launched a new blog open to all customer service workers to share their accomplishments, frustrations and solutions.

It's one of the ways CWA is putting the spotlight on the difficult and important work that customers service representatives do in call centers and other worksites.

Other activities getting underway this month include:

  • A focus on legislative initiatives to support customer service and call center workers, including consumer right-to-know legislation.
  • Actions at CWA-represented call centers and support for customer service workers who want a union, including those at T-Mobile USA and American Airlines.
  • Participation Friday, Oct. 7, in the global labor movement's World Day for Decent Work. CWA members will be encouraging people to join the global campaign to stop union-busting at T-Mobile. Click here to sign the international petition. Learn more at www.wddw.org.

"Customer service professionals face many stress factors on the job, from monitoring to quotas to difficulties in balancing work and family responsibilities," CWA Chief of Staff Ron Collins said. "Employers who take the high road in labor relations, providing training and fair working conditions, know that a quality workforce is the key to the quality service that customers want."

CWA represents about 150,000 customer service workers in telecommunications, media, airlines, public service and other sectors. If your local is doing a customer service activity this month that you'd like to see featured in the CWA Newsletter, send details and a few of your best high-resolution photographs to news@cwa-union.org.

Click here for the blog or go to http://cwacustomerservice.ning.com.