http://www.cwa-union.org The latest CWA Union News. {weblog_language} Copyright {gmt_date format="%Y"} {gmt_date format="%Y-%m-%dT%H:%i:%s%Q"} http://www.cwa-union.org/news/entry/courts_decision_doesnt_alter_the_right_of_american_airlines_agents_to_a_fai/ http://www.cwa-union.org/news/entry/courts_decision_doesnt_alter_the_right_of_american_airlines_agents_to_a_fai/ Statement by the Communications Workers of America on today’s ruling by Bankruptcy Judge Sean Lane. Passenger service agents were seeking a temporary injunction to block American Airlines from implementing drastic wage, benefit and job cuts while agents are waiting for their election Customer Service, National Mediation Board 2012-05-16T21:21:10+00:00 http://www.cwa-union.org/news/entry/at_shareholders_meeting_att_gets_the_cwa_message/ http://www.cwa-union.org/news/entry/at_shareholders_meeting_att_gets_the_cwa_message/ At the AT&T annual meeting in Salt Lake City, Utah, shareholders heard a loud and clear message from CWA leaders and members: AT&T should be helping to "lead our economic recovery by continuing to provide good, middle class jobs. We are the network. We deserve a fair contract." Bargaining/Companies, AT&T, 2012 AT&T Bargaining, Customer Service, Collective Bargaining Rights and Organizing, Democracy, Corporate Money In Politics, International Solidarity, The Occupy Movement 2012-05-03T13:04:32+00:00 http://www.cwa-union.org/news/entry/cwa_files_for_trade_adjustment_assistance_for_workers_facing_layoffs_as_t-m/ http://www.cwa-union.org/news/entry/cwa_files_for_trade_adjustment_assistance_for_workers_facing_layoffs_as_t-m/ Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June. Call Center Bill, Customer Service 2012-04-20T19:41:25+00:00 http://www.cwa-union.org/news/entry/agents_fight_back_against_american_airlines_cuts_union_election_to_be_sched/ http://www.cwa-union.org/news/entry/agents_fight_back_against_american_airlines_cuts_union_election_to_be_sched/ Passenger service agents at American Airlines were hit with a devastating reorganization plan yesterday that will affect nearly 10,000 agents. Agents face layoffs, outsourcing, the loss of wages and benefits, being forced to work from home for no benefits, and likely even more cuts in the future as they are the only major workgroup at the airline without union representation. Customer Service 2012-04-19T19:17:35+00:00 http://www.cwa-union.org/news/entry/new_reports_of_fraud_at_overseas_call_centers_surface_as_four_states_consid/ http://www.cwa-union.org/news/entry/new_reports_of_fraud_at_overseas_call_centers_surface_as_four_states_consid/ Amid shocking reports of the systemic theft of consumers’ personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors. Call Center Bill, Customer Service 2012-03-21T20:00:50+00:00 http://www.cwa-union.org/news/entry/offshoring_bill_has_51_co-sponsors_with_more_signing_on/ http://www.cwa-union.org/news/entry/offshoring_bill_has_51_co-sponsors_with_more_signing_on/ As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596. Call Center Bill, Customer Service, Legislative Issues, Legislation and Politics 2012-02-09T14:46:58+00:00 http://www.cwa-union.org/news/entry/offshoring_bill_shows_path_to_returning_u.s._call_center_jobs/ http://www.cwa-union.org/news/entry/offshoring_bill_shows_path_to_returning_u.s._call_center_jobs/ Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev. Call Center Bill, Customer Service 2012-01-12T14:35:48+00:00 http://www.cwa-union.org/news/entry/icymi_a_bi-partisan_jobs_bill_to_protect_u._consumers_communities/ http://www.cwa-union.org/news/entry/icymi_a_bi-partisan_jobs_bill_to_protect_u._consumers_communities/ In the rush before the holidays, you may have missed a rarity these days in Washington – the introduction of an actual, honest-to-God, bi-partisan bill focused on U.S. jobs. Call Center Bill, Customer Service, Legislative Issues, Secure, Sustainable Jobs, Legislation and Politics 2012-01-09T18:04:21+00:00 http://www.cwa-union.org/news/entry/study_off-shore_call_centers_put_americans_at_higher_risk_of_fraud/ http://www.cwa-union.org/news/entry/study_off-shore_call_centers_put_americans_at_higher_risk_of_fraud/ A sobering new report illustrates the risks consumers face when businesses off-shore call center jobs to countries that lack legal safeguards against identity theft and other fraud. Call Center Bill, Customer Service 2011-12-22T14:09:04+00:00 http://www.cwa-union.org/news/entry/cwa_supports_new_bi-partisan_call_center_jobs_legislation/ http://www.cwa-union.org/news/entry/cwa_supports_new_bi-partisan_call_center_jobs_legislation/ The Communications Workers of America is strongly backing new, bi-partisan legislation introduced in the House of Representatives today that would ban federal grants and loans to corporations who move U.S. call center jobs overseas. CWA represents 700,000 workers in telecommunications and other sectors; more than 150,000 are customer service professionals. Call Center Bill, Customer Service, Legislative Issues, Secure, Sustainable Jobs, Telecommunications, AT&T Mobility, AT&T, Unity@Verizon, CenturyLink, United at Frontier 2011-12-07T21:01:57+00:00 http://www.cwa-union.org/news/entry/customer_service_professionals_voice_concerns_seek_changes/ http://www.cwa-union.org/news/entry/customer_service_professionals_voice_concerns_seek_changes/ CWA customer service professionals in telecom, airlines, public agencies, newspapers and other businesses are making sure that October's Customer Service Month is about more than a one-time pat on the back. Customer Service 2011-10-13T13:37:47+00:00 http://www.cwa-union.org/news/entry/new_blog_among_activities_for_customer_service_professionals_month/ http://www.cwa-union.org/news/entry/new_blog_among_activities_for_customer_service_professionals_month/ As part of Customer Service Professionals Month this October, CWA has launched a new blog open to all customer service workers to share their accomplishments, frustrations and solutions. Customer Service, International Solidarity 2011-10-06T13:51:27+00:00 http://www.cwa-union.org/news/entry/customer_service_professionals_month_recognizes_workers_in_a_tough_professi/ http://www.cwa-union.org/news/entry/customer_service_professionals_month_recognizes_workers_in_a_tough_professi/ October is Customer Service Professionals month and the start of a major campaign to focus attention on the issues facing customer service and call center workers. Customer Service, Collective Bargaining Rights and Organizing, Legislative Issues, Legislation and Politics, Telecommunications, AT&T Mobility, AT&T, CenturyLink, United at Frontier 2011-10-04T14:34:35+00:00 http://www.cwa-union.org/news/entry/att_will_return_5000_jobs_to_u.s._on_completion_of_attt-mobile_merger/ http://www.cwa-union.org/news/entry/att_will_return_5000_jobs_to_u.s._on_completion_of_attt-mobile_merger/ Breaking: AT&T will bring back a net 5,000 quality wireless jobs to the U.S. and commits to no job losses for call center workers at AT&T Mobility and T-Mobile USA. Customer Service, Telecommunications, Telecom Policy, AT&T Mobility, AT&T 2011-08-31T10:53:22+00:00 http://www.cwa-union.org/news/entry/cwaers_global_union_movement_encourages_t-mobile_women_on_international_wom/ http://www.cwa-union.org/news/entry/cwaers_global_union_movement_encourages_t-mobile_women_on_international_wom/ Marking the 100th annual International Women's Day on Tuesday, CWA members and union supporters around the world offered encouraging words to more than 10,000 women who work at T-Mobile USA, which is fighting its workers every step of the way as they fight to organize a union. Customer Service, Collective Bargaining Rights and Organizing, International Solidarity, Telecommunications, Telecom Policy, Civil Rights and Equity, Women 2011-03-10T14:18:47+00:00 http://www.cwa-union.org/news/entry/new_afa-cwa_leaders_promote_flight_attendants_unique_and_vital_role/ http://www.cwa-union.org/news/entry/new_afa-cwa_leaders_promote_flight_attendants_unique_and_vital_role/ Taking the helm at AFA-CWA this week, the leadership team of Veda Shook, Sara Nelson and Kevin Creighan is already building a campaign to help the public, lawmakers and airline management better understand the vital role of today's flight attendants. Customer Service, Women 2011-01-06T14:19:50+00:00 http://www.cwa-union.org/news/entry/workers_keep_cwa_at_budget_rental_join_cwa_in_other_campaigns/ http://www.cwa-union.org/news/entry/workers_keep_cwa_at_budget_rental_join_cwa_in_other_campaigns/ A unit of 53 Budget Rental Car workers represented by IUE-CWA Local 81201 at Logan Airport beat back a management-supported campaign to get rid of their union, and voted 25-18 to keep their IUE-CWA voice. A strong rank and file campaign that included house visits and a public letter of support signed by 26 workers was key to the victory. Workers at Budget first organized in October 2009. Customer Service, Collective Bargaining Rights and Organizing, Secure, Sustainable Jobs 2010-12-16T14:29:36+00:00 http://www.cwa-union.org/news/entry/which_wireless_companies_are_naughty_and_which_are_nice/ http://www.cwa-union.org/news/entry/which_wireless_companies_are_naughty_and_which_are_nice/ Gearing up for holiday shopping? Remember that when it comes to the latest in tech products and services, one wireless company stands out as the only choice for working families. That’s AT&T Mobility. Customer Service, Secure, Sustainable Jobs, AT&T Mobility, AT&T 2010-12-02T15:20:19+00:00 http://www.cwa-union.org/news/entry/customer_service_professionals_focus_on_building_profession_union/ http://www.cwa-union.org/news/entry/customer_service_professionals_focus_on_building_profession_union/ CWA’s customer service advocate network committee has put together an extensive program for this year’s customer service professionals conference focused on moving forward on critical issues for CWA’s growing customer service membership. Customer Service 2010-10-21T14:34:55+00:00 http://www.cwa-union.org/news/entry/cwa_on_one_nation_this_rally_is_too_important_to_miss/ http://www.cwa-union.org/news/entry/cwa_on_one_nation_this_rally_is_too_important_to_miss/ Nine days to go! CWA is counting down to the Oct. 2 One Nation Working Together rally in Washington, where thousands of CWAers will gather at the Lincoln Memorial with hundreds of thousands of others to call for good jobs, bargaining rights, government that works and other issues critical to working families. Customer Service, Collective Bargaining Rights and Organizing, Human Rights, International Solidarity, Secure, Sustainable Jobs, Health Care, Legislation and Politics, Civil Rights and Equity, Health and Safety 2010-09-23T22:01:38+00:00