CWA represents over 30,000 workers at Verizon Communications.

May 29, 2016: Agreement Reached at Verizon

After 45 days of the largest strike in recent history, Verizon will add 1,300 new east coast call center jobs, and reverse several other outsourcing initiatives that will create new field technician jobs. The four-year proposed agreement provides 10.9% in raises. Read the press release about the agreement.

Related News

CWAers Meet in Pittsburgh for Customer Service Conference

October 20, 2016 — News

Participants at CWA's Customer Service Conference focused on organizing and fighting back against the corporate power that hurts jobs and incomes.


CWA President Shelton, N.Y. Governor Cuomo Blast Verizon for Wireless Layoffs

October 13, 2016 — News

CWA President Chris Shelton and New York Governor Andrew Cuomo slammed Verizon Communications for the Verizon Wireless layoffs the company is announcing.

October 13, 2016 — Press Release

Statement by Governor Cuomo and CWA Pres. Shelton on VZW Closings

Statements from Governor Cuomo Spokesperson Rich Azzopardi and President of the Communications Workers of America Chris Shelton on Verizon's plan to close two call centers in New York.

October 6, 2016 — News

Verizon Workers Can Now Be Fired if They Fix Copper Phone Lines

Verizon has told its field technicians in Pennsylvania that they can be fired if they try to fix broken copper phone lines.

September 29, 2016 — News

CWA Documents Verizon's Continued Neglect of Pennsylvania Copper Infrastructure

CWA filed testimony with the Pennsylvania Public Utility Commission as part of the push for a public investigation into the service provided by Verizon to Pennsylvania customers.