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Contents: Reports from the Customer Service Conference The Global Call Center Report: International Perspectives on Management and Employment [Acrobat 2.7M] France Forces Call Centers to Fess Up CWA Customer Service Resolution Passed by CWA Convention, August 25, 2003 Customer Service Professionals: A Key Occupation in the Information Age Contract Language for CWA Service Professionals Family & Medical Leave Act Summary Customer Service Professionals Research and Reports Contact Us Related Areas on this Web Site CWA Workers and Industry: Airlines- Links to sites representing passenger service agents at US Airways, American Airlines, and American Eagle