Call Center Legislation Update

CWA's push to pass legislation to protect U.S. call center jobs and crack down on U.S. companies that offshore their call center jobs has gained momentum in the recent weeks:


Georgia State Reps. Sheri Gilligan and Trey Kelley visited an AT&T wireless call center in Cedartown, Ga. Gilligan is sponsoring legislation in the Georgia State House to protect U.S. call center jobs.

Gilligan, second left, and Kelley, far right, join CWAers from Local 3212, including Amanda Gibson, Jennifer Baldwin, Christine Alexander, Anthony Landrum, and Local President Caleb East.


West Virginia

Delegates from Jackson County at the WV Federation of Democrat Women's Annual Conference signed thank you cards to Senator Joe Manchin for cosponsoring the U.S. Call Center Worker and Consumer Protection Act to keep good call center jobs in the U.S.

The delegates also held informational picketing and rallied in support of the CWA Local 2006 AT&T workers at the call center located across the street from the hotel.


Members of Local 2006 at the AT&T call center in Triadelphia, W. Va., signed thank you cards for Senator Manchin and Congressman Joe McKinley for cosponsoring the bipartisan call center legislation.



Renee Rouser, a CWA Local 4320 steward and legislative-political activist in Ohio, testified to the Ohio House of Representatives Economic Development, Commerce, and Labor Committee in support of H.B. 245, the Consumer Protection Call Center Act of 2017. Rouser, along with Reps. Michelle Lepore-Hagan and John Boccieri, two of the bill’s sponsors, participated in the Youngstown stop of the Midwest Pickup Tour.