News

June 18, 2018 — Press Release

Wells Fargo Spends Millions on “Earning Back Your Trust” Ad Campaign, While Offshoring More U.S. Jobs to Philippines

Wells Fargo has announced several hundred new layoffs of American call center workers in Reno, Nevada and Menomonee Falls, Wisconsin, on the heels of more than 700 call center layoffs in Pennsylvania, South Carolina, and Washington announced by Wells Fargo last fall.

June 8, 2018 — Press Release

CWA Applauds FCC Action to Protect Consumers from Unauthorized Wireless Charges

"Wireless and VoIP customers are entitled to the same protections as those using traditional landline service."

June 5, 2018 — Press Release

Verizon Leaves Communities Behind by Closing Wireless Stores in West Virginia and Kentucky

Verizon Wireless closed four retail stores in West Virginia and one in Kentucky, turning the operation of the stores over to a third-party contractor.

May 31, 2018 — News

CWA Members Join Sen. Sherrod Brown to Urge Action on Call Center Jobs

U.S. Senator Sherrod Brown (D-Ohio) joined 30 call center workers from CWA Local 4322 to call for action on his legislation to help rein in offshoring and bring call center jobs back to the United States.

May 31, 2018 — News

In Boost for Efforts to Gain a Union Voice with CWA, GDIT Workers Win Settlement

In a victory for workers at GDIT, the company agreed to a settlement that overturns 2017 union election results at its Alexandria, Va., facility that were tainted by GDIT's union busting activities.

May 29, 2018 — Press Release

In Boost for Efforts to Gain a Union Voice, GDIT Workers Win Settlement

GDIT has agreed to a settlement that vacates 2017 union election results at its former Alexandria, Virginia facility that were tainted by GDIT’s union busting activities, and requires the company to send a notice to all affected employees pledging not to engage in those anti-union activities in the future.

May 24, 2018 — News

North Carolina CWA Customer Service Members Build Power

Customer service representatives are facing the threat of big corporations offshoring and outsourcing jobs, pressure from monitoring and metrics, and much more.

May 1, 2018 — Press Release

President Trump’s Failure to Stop Call Center Job Offshoring Prompts Letter from Senator Bob Casey and Senate Democrats

Senator Casey alerted President Trump to the need for action last year, but instead of working reduce offshoring, the Trump Administration backed provisions in the Tax Cut and Jobs Act that provide incentives for corporations to send jobs overseas.

April 23, 2018 — Press Release

Workers Call on Labor Department to Investigate General Dynamics as Wage Theft is Uncovered at Five More Call Centers

Workers at five federal contract call centers operated by General Dynamics Information Technology (GDIT) filed new wage theft complaints with the U.S. Department of Labor’s Wage and Hour Division. Since January, over 2,000 current and former GDIT call center workers have come forward to call on the Department of Labor (DOL) to investigate violations of prevailing wage law at the company.

April 17, 2018 — Press Release

On Tax Day, Working People Are Angry and Fighting Back

A Statement from CWA President Chris Shelton about how those in Congress and the White House have doubled down on increasing the wealth of top executives and shareholders at the expense of everyone else.

April 17, 2018 — Press Release

AS AT&T POSTS BILLIONS IN PROFITS FROM GOP TAX BILL, DETROIT WORKER JOINS TAX MARCH 2018 TO CALL OUT COMPANY FOR MASS LAYOFFS

The company’s CEO Randall Stephenson promised to create 7,000 jobs if the GOP tax plan passed. Instead, despite a $20 billion windfall as a result of tax cuts in the bill, AT&T announced thousands of unnecessary layoffs late last year.

April 16, 2018 — Press Release

Passenger Service Agents at American Airlines Subsidiaries Mobilize Coast-to-Coast as Fight to End Poverty Wages Escalates

Passenger service agents from Envoy Air and Piedmont Airlines will gather at airports across the country on Monday, April 16 to step up their calls for sustainable, family supporting wages at the airline.

April 11, 2018 — News

Planting the Seeds for the Next Generation

One of the biggest opportunities we will face this year is the midterm elections. In order to take advantage of this opportunity, we must exercise our right to vote because the outcomes are important for you, me and the entire country!... [Let's] take political action one step further, by encouraging others to vote and participate in the democratic process - specifically young people. 

April 10, 2018 — Press Release

AT&T Workers Vote to Authorize Strike

"CWA members are prepared to do whatever it takes to get a fair contract at AT&T Midwest that prioritizes job security, healthcare, and retirement."

April 10, 2018 — Press Release

CBO Report: GOP Tax Bill Will Reward Companies That Offshore American Jobs

The Congressional Budget Office's analysis of the effects of the December 2017 Republican tax bill confirms that the bill provides incentives for companies to send more American jobs overseas.

March 22, 2018 — News

Stop Wage Theft on Federal Contracts

The work I do -- helping Americans gain access to healthcare under the Affordable Care Act and Medicare programs -- saves lives. As someone who saves lives for a living, I shouldn’t be victimized by wage theft and illegal threats. I shouldn’t have to struggle to survive because I’m not paid what I deserve.

March 13, 2018 — Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

March 7, 2018 — News

A Healthcare Story: How My Daughter-in-Law Inspired Me & My Call Center

Because of Terjuana’s battle with cancer, she inspired me to do something for the women and men that I work with. I am a member of my union’s Diversity and Inclusion Committee and through my committee, I decided to take action to make sure my fellow AT&T Mobility members had the opportunity to be tested for breast cancer. 

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 9, 2018 — News

Sign Language Interpreters Deserve a Union, Too

We have a lot more work to do, but without a union, we would be at the mercy of management that protects company profit and disregards sustainability of the interpreting profession. With a union, we have a voice. 

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 13, 2017 — Press Release

AT&T Wireless Workers Win Industry-Defining Gains in New Agreement

Over 21,000 CWA AT&T wireless workers reached a precedent-setting tentative contract agreement that rolls back the trends of offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America.