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April 23, 2018 — Press Release

Workers Call on Labor Department to Investigate General Dynamics as Wage Theft is Uncovered at Five More Call Centers

Workers at five federal contract call centers operated by General Dynamics Information Technology (GDIT) filed new wage theft complaints with the U.S. Department of Labor’s Wage and Hour Division. Since January, over 2,000 current and former GDIT call center workers have come forward to call on the Department of Labor (DOL) to investigate violations of prevailing wage law at the company.

April 17, 2018 — Press Release

On Tax Day, Working People Are Angry and Fighting Back

A Statement from CWA President Chris Shelton about how those in Congress and the White House have doubled down on increasing the wealth of top executives and shareholders at the expense of everyone else.

April 17, 2018 — Press Release


The company’s CEO Randall Stephenson promised to create 7,000 jobs if the GOP tax plan passed. Instead, despite a $20 billion windfall as a result of tax cuts in the bill, AT&T announced thousands of unnecessary layoffs late last year.

April 16, 2018 — Press Release

Passenger Service Agents at American Airlines Subsidiaries Mobilize Coast-to-Coast as Fight to End Poverty Wages Escalates

Passenger service agents from Envoy Air and Piedmont Airlines will gather at airports across the country on Monday, April 16 to step up their calls for sustainable, family supporting wages at the airline.

April 11, 2018 — News

Planting the Seeds for the Next Generation

One of the biggest opportunities we will face this year is the midterm elections. In order to take advantage of this opportunity, we must exercise our right to vote because the outcomes are important for you, me and the entire country!... [Let's] take political action one step further, by encouraging others to vote and participate in the democratic process - specifically young people. 

April 10, 2018 — Press Release

AT&T Workers Vote to Authorize Strike

"CWA members are prepared to do whatever it takes to get a fair contract at AT&T Midwest that prioritizes job security, healthcare, and retirement."

April 10, 2018 — Press Release

CBO Report: GOP Tax Bill Will Reward Companies That Offshore American Jobs

The Congressional Budget Office's analysis of the effects of the December 2017 Republican tax bill confirms that the bill provides incentives for companies to send more American jobs overseas.

March 22, 2018 — News

Stop Wage Theft on Federal Contracts

The work I do -- helping Americans gain access to healthcare under the Affordable Care Act and Medicare programs -- saves lives. As someone who saves lives for a living, I shouldn’t be victimized by wage theft and illegal threats. I shouldn’t have to struggle to survive because I’m not paid what I deserve.

March 13, 2018 — Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

March 7, 2018 — News

A Healthcare Story: How My Daughter-in-Law Inspired Me & My Call Center

Because of Terjuana’s battle with cancer, she inspired me to do something for the women and men that I work with. I am a member of my union’s Diversity and Inclusion Committee and through my committee, I decided to take action to make sure my fellow AT&T Mobility members had the opportunity to be tested for breast cancer. 

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 9, 2018 — News

Sign Language Interpreters Deserve a Union, Too

We have a lot more work to do, but without a union, we would be at the mercy of management that protects company profit and disregards sustainability of the interpreting profession. With a union, we have a voice. 

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 13, 2017 — Press Release

AT&T Wireless Workers Win Industry-Defining Gains in New Agreement

Over 21,000 CWA AT&T wireless workers reached a precedent-setting tentative contract agreement that rolls back the trends of offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America.

November 20, 2017 — News

What I’m Thankful For - My CWA Contract

I want to share with all of you what I am MOST thankful for: my contract. My contract is between The Passenger Services Group with American Airlines, Inc., and CWA-IBT. It's like the blanket that I use when I'm cold at night. Seriously, I remember the days prior to our first contract.

November 16, 2017 — News

Spreading the Word on Call Center Legislation

The president of CWA Local 1400 authored this letter to the editor published in the New Hampshire Union Leader.

October 26, 2017 — News

Customer Service Week of Action

CWAers held events last week for the Customer Service Week of Action.

October 24, 2017 — Press Release

A Sprint-T-Mobile Merger Would Kill 20,000 Jobs and Harm Consumers

With reports that T-Mobile and Sprint are close to sealing a deal, it’s clear that this potential merger will result in the loss of at least 20,000 U.S. jobs and will harm consumers by reducing competition. CWA President Chris Shelton called for intense scrutiny by FCC and DOJ regulators.

October 19, 2017 — News

CWAers Mobilize for Customer Service Week of Action

The theme for this year's CWA Customer Service Week of Action is "End CEO Hocus Pocus: Stop Offshoring and Outsourcing Good Jobs."

October 17, 2017 — News

How Taking Action Saved My Job

We have so many ways to let our voices be heard and taking action is one of the most effective ways to make change. Whether it’s at the ballot box or marching in the street, it’s important that we rise up, unite and take action.

October 13, 2017 — Press Release

CWA Calls on FCC to Investigate Harmful Corporate Sales Practices in Telecom Industry

CWA called on the FCC to investigate unscrupulous corporate sales practices in the telecom industry and to implement consumer protections that apply to all voice providers. 

October 3, 2017 — News

The Power of PAF - CWA's Political Action Fund

I was one of the Verizon employees fighting for my life during that long 45 day strike. As a witness to how the CWA Political Action Fund (PAF) helped put an end to that gruesome strike and secure our jobs, I am compelled to unite and educate every member about the necessity of joining CWA PAF.