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April 19, 2018 — News

On Tax Day and Beyond, CWAers Fight Back against Corporate Giveaways

CWA members across the country held events on Tax Day to highlight how the Republican corporate tax cut bill is a massive giveaway to big corporations paid for by working families.

April 17, 2018 — Press Release


The company’s CEO Randall Stephenson promised to create 7,000 jobs if the GOP tax plan passed. Instead, despite a $20 billion windfall as a result of tax cuts in the bill, AT&T announced thousands of unnecessary layoffs late last year.

April 10, 2018 — Press Release

CBO Report: GOP Tax Bill Will Reward Companies That Offshore American Jobs

The Congressional Budget Office's analysis of the effects of the December 2017 Republican tax bill confirms that the bill provides incentives for companies to send more American jobs overseas.

March 29, 2018 — News

Why Buybacks are Bad News for Workers

Buybacks are a financial maneuver in which a company manipulates its stock prices by using cash and profits to purchase its own shares.

March 29, 2018 — News

Congress Must Act to Protect U.S. Call Center Jobs

CWA-backed legislation that puts pressure on corporations to stop sending call center jobs overseas continues to gain momentum.

March 22, 2018 — News

CWA District 7 Conference

CWAers gathered in Denver, Colo., for the annual CWA District 7 conference.

March 22, 2018 — News

It's Time to Move Protecting Call Center Jobs Off the Back Burner

CWA-backed legislation that puts pressure on corporations to stop sending call center jobs overseas continues to gain momentum.

March 15, 2018 — News

Senators Urge General Dynamics to Address Wage Theft at Call Centers

Senators Sanders, Warren, and Merkley issued a letter last week calling on GDIT to ensure that the company is not illegally underpaying its federally contracted call center employees

March 13, 2018 — Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

March 8, 2018 — News

Big Banks Get Huge Tax Cuts While Sending Jobs Overseas

A new report from CWA and the Committee for Better Banks shows that those same banks have been aggressively laying off American workers and offshoring jobs.

March 6, 2018 — Press Release

Big Banks Benefit from Tax Bill, Aggressively Offshore American Jobs

The banking industry is among the biggest beneficiaries from the Republican tax bill passed in December 2017. Yet many U.S. banks have been aggressively offshoring U.S. jobs, especially in the call center and customer service industry, to low-wage countries. Despite these offshoring practices, and their financial windfall from the tax bill, there is no movement from the big banks to return jobs from overseas. In fact, leading analysts believe that the tax bill will encourage the additional offshoring of American jobs.

March 1, 2018 — News

CWAers Testify in Support of Call Center Legislation

Three CWAers testified at an Illinois General Assembly hearing this week in support of legislation to protect Illinois call center jobs.

February 22, 2018 — News

Solidarity and Grief Over AT&T Layoffs

CWA members staged a mock funeral ceremony last week to mourn layoffs of AT&T call center employees.

February 15, 2018 — News

Protecting Call Center Jobs

Rep. Mike Rogers (R-AL) is the newest co-sponsor of HR 1300, the U.S. Call Center Worker and Consumer Protection Act.

February 8, 2018 — News

Call Center Legislation Update

Updates from Washington State and Alabama.

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

February 1, 2018 — News

Massive Wage Theft at Federal Call Centers

CWA filed a complaint with the Department of Labor's Wage and Hour Division on behalf of workers at 11 call centers employed by General Dynamics Information Technology (GDIT).

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 25, 2018 — News

Following Tragic Philippines Fire, CWA Calls on AT&T, T-Mobile, and Verizon to Ensure Safety of Workers in Offshored Call Centers

Following a deadly fire at a call center in the Philippines, CWA President Chris Shelton has sent letters to the CEOs of AT&T, T-Mobile, and Verizon seeking to ensure that workers are "employed in a safe and healthful manner."

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 20, 2017 — Press Release

Despite Being "Big Winner" from Tax Bill, Wells Fargo Not Planning to Reinvest in American Workers or Reverse Offshoring Practices

Big banks, such as Wells Fargo, are set to be the biggest winners from tax bill set for passage by Congress. Wells Fargo CEO Tim Sloan plans to put these profits into the pockets of investors, rather than re-invest in American communities, consumers, and workers who have been harmed by Wells Fargo’s business practices and its continued offshoring of American call center jobs.

November 16, 2017 — News

Spreading the Word on Call Center Legislation

The president of CWA Local 1400 authored this letter to the editor published in the New Hampshire Union Leader.

November 9, 2017 — News

Spreading the Word on Call Center Legislation

The president of CWA Local 3808 had a letter to the editor published by the Tennessean.