Dom Trementozzi, president of CWA Local 1400, authored this letter to the editor published in the New Hampshire Union Leader:
Some of the most profitable U.S. corporations are getting away with sending thousands of good call center and customer service jobs to other countries or to contractors that have lower standards and pay lower wages.
It would be nice if these companies would step up and take some responsibility, but they just aren't doing that. Our union, the Communications Workers of America (CWA), is urging Congress to pass the U.S. Call Center Worker and Consumer Protection Act.
This bill would help in a couple of ways. First, it would require that the person you call tell you the location of their call center and let you request to be transferred to a U.S.-based call center. Second, it would prevent companies that send call center jobs overseas from getting taxpayer-funded loans.