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CWA Statement on the Letter Sent by Reps. Bishop and Fitzpatrick to US Trade Representative Ron Kirk
The Communications Workers of America today stated their strong support for the continuing efforts by Rep. Tim Bishop (D-NY) and Rep. Mike Fitzpatrick (R-PA) to shed light on the ongoing crises of rampant consumer identity theft in foreign call centers, as their bi-partisan legislative effort to remedy this serious problem gains more support.
The letter to U.S. Trade Representative Ron Kirk states in part: In an increasingly global economy, countless call centers are relocating from the United States to foreign shores. Conservative estimates place call center job losses in the United States at over 500,000 in the countries like India, the Philippines, and China. In the Philippines, the outsources industry is expected to pull in $13 billion and provide 650,00 jobs in 2012; India employs roughly 330,000 call center workers and earns about $6 billion per year through the BPO industry. While some corporations may see inflated profit margins due to outsourcing practices, such profits come at the expense of the safety and security of sensitive American consumer data.
CWA Announces Effort to Thank Members Who Support Legislation to Lower Risk of Fraud, Identity Theft
Press Release
As momentum builds on behalf of bi-partisan legislation to strengthen the domestic call center industry ? cutting down on fraudulent activity centered in overseas call centers in the process ? the Communications Workers of America (CWA) today announces an effort to thank Members from both parties who back this legislation.
ver.di Helps Keep the Pressure on T-Mobile
News
April 5, 2012
CWA activists and T-Mobile USA workers are continuing to spotlight the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
CWA Report Details Identity Theft at Overseas Call Centers
News
April 5, 2012
Offshored call center jobs pose a serious threat to consumers' personal data, according to an updated report released by CWA.
Serious Consumer Data Risks Highlighted in CWA Report
Press Release
Citing a growing number of security questions surrounding overseas call centers, the Communications Workers of America (CWA) today released an updated version of a sobering December 2011 report detailing the linkage between the off-shoring of call center jobs and a range of serious negative effects on U.S. consumers and job seekers, including placing consumers? personal information at risk.