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T-Mobile Call Center Workers Mobilize Against Closures
News
March 29, 2012
CWA activists and T-Mobile USA workers are spotlighting the company's bad decision to close seven call centers, affecting the jobs of 3,300 workers.
ICYMI: Investigations Show Link Between Foreign Call Centers & Range of Fraudulent Activity
Press Release
A major investigative journalism piece from The Sunday Times (UK) provides unsettling details about how individuals? financial data are illegally culled from call centers in India and peddled on a thriving black market. On the heels of an investigation by the U.S. Federal Trade Commission (FTC) that uncovered a fraudulent debt collection ring operating out of an Indian call center, these developments call into question the safety and security of our continued off-shoring trend ? no matter the way foreign authorities and off-shoring companies try to downplay the risk.
Growing Support for Bills Penalizing Offshoring Call Center Jobs
News
March 22, 2012
Several bills that would penalize American companies for moving their call center jobs overseas are gaining momentum.
Reports of Rampant Fraud at Overseas Call Centers Surface as States Consider Call Center Bills
Press Release
Amid shocking reports of the systemic theft of consumers? personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.
Help Keep Good Call Center Jobs in the U.S.
News
March 8, 2012
Legislation to keep call center jobs here in the U.S. now has 75 co-sponsors, with more members of Congress expected to sign on in the next few weeks.