News & Events | Communications Workers of America

News & Events

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 9, 2018 — News

Sign Language Interpreters Deserve a Union, Too

We have a lot more work to do, but without a union, we would be at the mercy of management that protects company profit and disregards sustainability of the interpreting profession. With a union, we have a voice. 

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 13, 2017 — Press Release

AT&T Wireless Workers Win Industry-Defining Gains in New Agreement

Over 21,000 CWA AT&T wireless workers reached a precedent-setting tentative contract agreement that rolls back the trends of offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America.

November 20, 2017 — News

What I’m Thankful For - My CWA Contract

I want to share with all of you what I am MOST thankful for: my contract. My contract is between The Passenger Services Group with American Airlines, Inc., and CWA-IBT. It's like the blanket that I use when I'm cold at night. Seriously, I remember the days prior to our first contract.

November 16, 2017 — News

Spreading the Word on Call Center Legislation

The president of CWA Local 1400 authored this letter to the editor published in the New Hampshire Union Leader.

October 26, 2017 — News

Customer Service Week of Action

CWAers held events last week for the Customer Service Week of Action.

October 24, 2017 — Press Release

A Sprint-T-Mobile Merger Would Kill 20,000 Jobs and Harm Consumers

With reports that T-Mobile and Sprint are close to sealing a deal, it’s clear that this potential merger will result in the loss of at least 20,000 U.S. jobs and will harm consumers by reducing competition. CWA President Chris Shelton called for intense scrutiny by FCC and DOJ regulators.

October 19, 2017 — News

CWAers Mobilize for Customer Service Week of Action

The theme for this year's CWA Customer Service Week of Action is "End CEO Hocus Pocus: Stop Offshoring and Outsourcing Good Jobs."

October 17, 2017 — News

How Taking Action Saved My Job

We have so many ways to let our voices be heard and taking action is one of the most effective ways to make change. Whether it’s at the ballot box or marching in the street, it’s important that we rise up, unite and take action.

October 13, 2017 — Press Release

CWA Calls on FCC to Investigate Harmful Corporate Sales Practices in Telecom Industry

CWA called on the FCC to investigate unscrupulous corporate sales practices in the telecom industry and to implement consumer protections that apply to all voice providers. 

October 3, 2017 — News

The Power of PAF - CWA's Political Action Fund

I was one of the Verizon employees fighting for my life during that long 45 day strike. As a witness to how the CWA Political Action Fund (PAF) helped put an end to that gruesome strike and secure our jobs, I am compelled to unite and educate every member about the necessity of joining CWA PAF.  

September 28, 2017 — News

Mark Your Calendar for Customer Service Week of Action

CWA's Customer Service Week of Action starts October 15.

August 2, 2017 — Press Release

CWA: Working People Need Protections for U.S. Call Center Jobs and a 'Better Deal'

Corporations are shipping good call center jobs overseas and U.S. working families are paying the price. We need a better deal. 

May 25, 2017 — News

Customer Service Update

CWA and allies fight to keep call center and customer service jobs in the U.S.

May 11, 2017 — News

Standing Strong with Passenger Service Agents

CWA District 3 Vice President Richard Honeycutt outlined what CWA is doing to support passenger service agents at Piedmont, Envoy, and American Airlines.

February 10, 2017 — Press Release

AT&T Wireless Workers Vote to Authorize Strike, Announce Coast-to-Coast Rallies in 35 Cities

As frustration mounts over AT&T’s offshoring, outsourcing and efforts to cut pay and benefits, wireless workers are speaking out in unprecedented numbers.

February 2, 2017 — News

Sign up for the Customer Service Action Network!

CWA's Customer Service Advocacy Committee is launching a national network for all customer service members of the union.

January 30, 2017 — Press Release

CWA: DIRECTV Tech Center Workers Gain Tentative First Contract

The Communications Workers of America has reached a tentative first contract with AT&T covering 500 DIRECTV Technical Service Center workers.

January 27, 2017 — Press Release

Senate Democrats' Letter to President Trump Calls for Action Against the Off-Shoring of American Call Center Jobs

The Communications Workers of America (CWA) commends Senator Bob Casey (D-PA) and fellow Senators Tammy Baldwin (D-WI), Joe Donnelly (D-IN), Heidi Heitkamp (D-ND), Joe Manchin (D-WV), and Claire McCaskill (D-MO) for their leadership in fighting against the off-shoring of American jobs.

October 20, 2016 — News

CWAers Meet in Pittsburgh for Customer Service Conference

Participants at CWA's Customer Service Conference focused on organizing and fighting back against the corporate power that hurts jobs and incomes.

September 22, 2016 — News

Mark Your Calendar: CWA Customer Service Professionals Conference

CWA's Customer Service Professionals Conference is set for Oct. 16-18 in Pittsburgh, Pa.