News & Events | Communications Workers of America

News & Events

May 24, 2018 — News

North Carolina CWA Customer Service Members Build Power

Customer service representatives are facing the threat of big corporations offshoring and outsourcing jobs, pressure from monitoring and metrics, and much more.

May 1, 2018 — Press Release

President Trump’s Failure to Stop Call Center Job Offshoring Prompts Letter from Senator Bob Casey and Senate Democrats

Senator Casey alerted President Trump to the need for action last year, but instead of working reduce offshoring, the Trump Administration backed provisions in the Tax Cut and Jobs Act that provide incentives for corporations to send jobs overseas.

April 23, 2018 — Press Release

Workers Call on Labor Department to Investigate General Dynamics as Wage Theft is Uncovered at Five More Call Centers

Workers at five federal contract call centers operated by General Dynamics Information Technology (GDIT) filed new wage theft complaints with the U.S. Department of Labor’s Wage and Hour Division. Since January, over 2,000 current and former GDIT call center workers have come forward to call on the Department of Labor (DOL) to investigate violations of prevailing wage law at the company.

April 17, 2018 — Press Release

On Tax Day, Working People Are Angry and Fighting Back

A Statement from CWA President Chris Shelton about how those in Congress and the White House have doubled down on increasing the wealth of top executives and shareholders at the expense of everyone else.

April 17, 2018 — Press Release


The company’s CEO Randall Stephenson promised to create 7,000 jobs if the GOP tax plan passed. Instead, despite a $20 billion windfall as a result of tax cuts in the bill, AT&T announced thousands of unnecessary layoffs late last year.

April 16, 2018 — Press Release

Passenger Service Agents at American Airlines Subsidiaries Mobilize Coast-to-Coast as Fight to End Poverty Wages Escalates

Passenger service agents from Envoy Air and Piedmont Airlines will gather at airports across the country on Monday, April 16 to step up their calls for sustainable, family supporting wages at the airline.

April 10, 2018 — Press Release

AT&T Workers Vote to Authorize Strike

"CWA members are prepared to do whatever it takes to get a fair contract at AT&T Midwest that prioritizes job security, healthcare, and retirement."

April 10, 2018 — Press Release

CBO Report: GOP Tax Bill Will Reward Companies That Offshore American Jobs

The Congressional Budget Office's analysis of the effects of the December 2017 Republican tax bill confirms that the bill provides incentives for companies to send more American jobs overseas.

March 13, 2018 — Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 13, 2017 — Press Release

AT&T Wireless Workers Win Industry-Defining Gains in New Agreement

Over 21,000 CWA AT&T wireless workers reached a precedent-setting tentative contract agreement that rolls back the trends of offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America.

November 16, 2017 — News

Spreading the Word on Call Center Legislation

The president of CWA Local 1400 authored this letter to the editor published in the New Hampshire Union Leader.

October 26, 2017 — News

Customer Service Week of Action

CWAers held events last week for the Customer Service Week of Action.

October 24, 2017 — Press Release

A Sprint-T-Mobile Merger Would Kill 20,000 Jobs and Harm Consumers

With reports that T-Mobile and Sprint are close to sealing a deal, it’s clear that this potential merger will result in the loss of at least 20,000 U.S. jobs and will harm consumers by reducing competition. CWA President Chris Shelton called for intense scrutiny by FCC and DOJ regulators.

October 19, 2017 — News

CWAers Mobilize for Customer Service Week of Action

The theme for this year's CWA Customer Service Week of Action is "End CEO Hocus Pocus: Stop Offshoring and Outsourcing Good Jobs."

October 13, 2017 — Press Release

CWA Calls on FCC to Investigate Harmful Corporate Sales Practices in Telecom Industry

CWA called on the FCC to investigate unscrupulous corporate sales practices in the telecom industry and to implement consumer protections that apply to all voice providers. 

September 28, 2017 — News

Mark Your Calendar for Customer Service Week of Action

CWA's Customer Service Week of Action starts October 15.

August 2, 2017 — Press Release

CWA: Working People Need Protections for U.S. Call Center Jobs and a 'Better Deal'

Corporations are shipping good call center jobs overseas and U.S. working families are paying the price. We need a better deal. 

May 25, 2017 — News

Customer Service Update

CWA and allies fight to keep call center and customer service jobs in the U.S.

May 11, 2017 — News

Standing Strong with Passenger Service Agents

CWA District 3 Vice President Richard Honeycutt outlined what CWA is doing to support passenger service agents at Piedmont, Envoy, and American Airlines.

February 10, 2017 — Press Release

AT&T Wireless Workers Vote to Authorize Strike, Announce Coast-to-Coast Rallies in 35 Cities

As frustration mounts over AT&T’s offshoring, outsourcing and efforts to cut pay and benefits, wireless workers are speaking out in unprecedented numbers.