News & Events | Communications Workers of America

News & Events

March 13, 2018 — Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

March 12, 2018 — Press Release

Sen. Elizabeth Warren Offers Amendment to "Bank Lobbyist Act" to Crack Down on Bank Offshoring

Following the release of CWA’s report on big bank offshoring practices last week,Senator Elizabeth Warren has introduced a new amendment that would crack down on some of the banks who are the biggest practitioners of offshoring and add more accountability to the offshoring process

March 9, 2018 — Press Release

CWA Statement on Piedmont Passenger Service Agent Contract Ratification Vote

Passenger service agents have voted against ratification of the tentative contract agreement between the Communications Workers of America and Piedmont Airlines.

March 8, 2018 — Press Release

Senators Urge General Dynamics to Address Wage Theft at Call Centers

Senators Bernie Sanders (I-VT), Elizabeth Warren (D-MA), and Jeff Merkley (D-OR) issued a letter yesterday calling on General Dynamics to ensure that the company is not illegally underpaying its federally contracted call center employees and is not violating its employees’ freedom to join together to negotiate better pay and working conditions.

March 6, 2018 — Press Release

Big Banks Benefit from Tax Bill, Aggressively Offshore American Jobs

The banking industry is among the biggest beneficiaries from the Republican tax bill passed in December 2017. Yet many U.S. banks have been aggressively offshoring U.S. jobs, especially in the call center and customer service industry, to low-wage countries. Despite these offshoring practices, and their financial windfall from the tax bill, there is no movement from the big banks to return jobs from overseas. In fact, leading analysts believe that the tax bill will encourage the additional offshoring of American jobs.

March 4, 2018 — Press Release

Frontier Communications Workers in West Virginia and Virginia on Strike to Save Good Jobs and Protect Service Quality

After ten months of negotiations, members of the Communications Workers of America have not been able to reach agreement on a fair contract with Frontier Communications. As a result, 1,400 Frontier Communications workers in West Virginia and in Ashburn, VA went on strike at 12:01 am on Sunday, March 4.

February 27, 2018 — Press Release

Frontier Communications Workers Prepared to Strike if Necessary

Representatives of Frontier Communications workers throughout West Virginia and in Ashburn, Va. announced that they are prepared to strike if substantial progress is not made on contract negotiations before the current contract expires at midnight on Saturday, March 3.

February 23, 2018 — Press Release

CWA Urges Congress to Protect the Open Internet

Members of the Communications Workers of America will be participating in a day of action on February 27 to urge Congress to use the Congressional Review Act to pass a "resolution of disapproval" as a first step toward legislation that would protect an open internet.

February 16, 2018 — Press Release

AT&T Wireless Workers in Southeastern States Reach Agreement on New Contract

AT&T wireless workers from nine southeastern states and the U.S. Virgin Islands won increased wages, more job security and rollbacks of offshoring and outsourcing in a tentative contract agreement reached last night.

February 12, 2018 — Press Release

Over 80 Members of Congress Urge American Airlines CEO To Support Living Wages For Passenger Service Agents

Over 80 members of Congress sent a letter to American Airlines CEO Doug Parker on February 8 urging him to “conclude your collective bargaining negotiations and ensure that all of your employees can earn a living wage.”

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 29, 2018 — Press Release

CenturyLink Executives Profit While Leaving Workers Behind

Top executives at CenturyLink, who are set to receive millions in bonuses as a result of CenturyLink's purchase of Level 3 Communications, are leaving the working people who have built the company behind by cancelling bonuses and merit pay and eliminating their jobs.

January 26, 2018 — Press Release

Passenger Service Agents at American Airlines Subsidiary Win Historic Agreement

Thousands of Communications Workers of America (CWA)-represented passenger service agents at American Airlines subsidiary Piedmont Airlines won major raises, improved benefits and other gains in a new tentative contract agreement reached Friday.

January 25, 2018 — Press Release

It's Time for American Airlines to Stop Short-Changing Its Workforce and Taxpayers

Richard Honeycutt, Vice President of CWA District 3 and Chair of the CWA Airlines Council, has issued a statement in response to today's American Airlines earnings report.

January 24, 2018 — Press Release

Following Tragic Fire in Philippines, CWA Calls on AT&T, T-Mobile, and Verizon to Ensure Safety of Workers in Offshored Call Centers

CWA President Chris Shelton sent letters to the CEOs of AT&T, T-Mobile, and Verizon seeking to ensure that workers in these companies’ offshored call centers are “employed in a safe and healthful manner,” after a fire claimed the lives of 38 call center workers on December 23 in the Philippines.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 12, 2018 — Press Release

AT&T Wireless Workers Approve Contract, Set New Standards for Wireless Jobs

AT&T wireless workers approved a precedent-setting contract that rolls back offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America. The contract covers over 21,000 workers in 36 states. CWA members approved the four-year contract by an overwhelming majority; it remains in effect until February 12, 2021.

January 8, 2018 — Press Release

CWA Fights Unnecessary Layoffs at AT&T

CWA is fighting back against AT&T's proposal to layoff more than a thousand workers after the company's CEO, Randall Stephenson, promised to create at least 7,000 good, middle class jobs last year.

January 3, 2018 — Press Release

American Airlines Bonus No Substitute for Fair Wages

CWA President Chris Shelton contacted the CEOs of some of the largest corporations where CWA members work, including American Airlines, to ask them to guarantee the $4,000 wage increase and new jobs promised by the Republican corporate tax cut. While we are pleased that our request has prompted American to pay employees a one-time $1,000 bonus, it falls short of the permanent wage increase that working families were promised.

January 3, 2018 — Press Release

CWA District Files Lawsuit Against AT&T Over Layoffs

A statement by CWA District 6 Vice President Claude Cummings on AT&T’s plans to lay off CWA-represented workers in the Southwest.

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines

December 21, 2017 — Press Release

Groundbreaking AT&T Wireless Agreement Extends Gender Identity Protections to Tens of Thousands of Workers

CWA's tentative agreement at AT&T Mobility provides the first-ever enforceable protections against discrimination based on gender identity in 16 states where no statewide non-discrimination law covering this category exists--proving the power of union bargaining in addressing workplace discrimination in all forms.

December 20, 2017 — Press Release

Class Action Lawsuit Hits T-Mobile, Amazon, Cox and Hundreds of Large Employers for Allegedly Using Facebook to Exclude Millions of Older Americans from Job Ads in Violation of Age Discrimination Laws

The Communications Workers of America (CWA) and three workers filed a class action lawsuit against T-Mobile US,, Inc. (Amazon), Cox Communications and Media Group (Cox), and hundreds of other large employers and employment agencies who allegedly engaged in the unlawful practice of excluding older workers from receiving job ads on Facebook for open positions at their companies. The lawsuit, which challenges how Facebook’s paid ad platform is allegedly being used to hide job ads and opportunities from older workers nationally, has been filed in the U.S. District Court for the Northern District of California