Customer Service Program | Communications Workers of America

Customer Service Program

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, arlines, and the newspaper industry. We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers. 

Join our Customer Service Action Network to make sure you stay updated on all the latest information. You can join our Action Network a few ways, one is to click here to join our Customer Service email list. We send a newsletter every other month with all the latest actions, bargaining updates, Member Voices blog posts and more! You can also like us on Facebook @CSActionNewtork or follow us on Instagram @cwa_csaction.

Related News

Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

February 7, 2018 — Press Release

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

January 31, 2018 — Press Release

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.

January 9, 2018 — News

Sign Language Interpreters Deserve a Union, Too

We have a lot more work to do, but without a union, we would be at the mercy of management that protects company profit and disregards sustainability of the interpreting profession. With a union, we have a voice. 

January 2, 2018 — Press Release

CWA Statement on Tragic Fire at Philippine Call Center

The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines