Customer Service Program


The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.



Related News

Press Release

GDIT Workers Take Fight for Fair Wages and Better Working Conditions to the Hill

September 7, 2018 — Press Release

Workers from GDIT, the top federal contractor in the call center industry, and XPO Logistics spoke on how labor law violations at federal contractors keep workers in poverty.

Press Release

As GDIT Workers Stand Strong against Intimidation, GDIT Hit with Two New NLRB Complaints

September 4, 2018 — Press Release

“GDIT management needs to respect the rights of its workers to organize.”

August 30, 2018 — News

CWA to FCC: Proposed T-Mobile/Sprint Merger Will Cost 28,000 Jobs

The FCC should not approve the merger without verifiable and enforceable commitments by T-Mobile and Sprint to ensure that no T-Mobile or Sprint employees will lose their jobs as a result of this transaction.

August 30, 2018 — News

CWA Member Urges Legislators to Protect Call Center Jobs

Vice President of CWA Local 4621, Betsy LaFontaine, and an AT&T customer service representative who works out of a call center in Oshkosh, WI, highlighted the need for action to protect call center jobs at the annual meeting of the Democratic Legislative Campaign Committee last month.

August 16, 2018 — News

Bargaining Update

The latest bargaining information for AT&T Midwest and AT&T Legacy T, Verizon, and Consolidated Communications.