Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

Press Release

Skilled Telecom Workers Warn FCC about Dangerous Consequences of One-Touch, Make Ready Proposal

August 1, 2018 — Press Release

A local One-Touch, Make Ready ordinance in Louisville, Kentucky has been disastrous, with dangerous mistakes made by contractors. Pole attachment work is complex, and if done incorrectly, can cause electrocution or poles to fall.

CWA Members Raise Working Condition Concerns at Charlotte City Council Meeting

July 26, 2018 — News

A group of CWA activists attended the Charlotte City Council meeting last week to raise concerns about working conditions at the city-owned airport.

June 18, 2018 — Press Release

Wells Fargo Spends Millions on “Earning Back Your Trust” Ad Campaign, While Offshoring More U.S. Jobs to Philippines

Wells Fargo has announced several hundred new layoffs of American call center workers in Reno, Nevada and Menomonee Falls, Wisconsin, on the heels of more than 700 call center layoffs in Pennsylvania, South Carolina, and Washington announced by Wells Fargo last fall.

June 8, 2018 — Press Release

CWA Applauds FCC Action to Protect Consumers from Unauthorized Wireless Charges

"Wireless and VoIP customers are entitled to the same protections as those using traditional landline service."

June 5, 2018 — Press Release

Verizon Leaves Communities Behind by Closing Wireless Stores in West Virginia and Kentucky

Verizon Wireless closed four retail stores in West Virginia and one in Kentucky, turning the operation of the stores over to a third-party contractor.