Customer Service Program | Communications Workers of America

Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

CWA Press Release

President Trump’s Failure to Stop Call Center Job Offshoring Prompts Letter from Senator Bob Casey and Senate Democrats

May 1, 2018 — Press Release

Senator Casey alerted President Trump to the need for action last year, but instead of working reduce offshoring, the Trump Administration backed provisions in the Tax Cut and Jobs Act that provide incentives for corporations to send jobs overseas.

Press Release

Workers Call on Labor Department to Investigate General Dynamics as Wage Theft is Uncovered at Five More Call Centers

April 23, 2018 — Press Release

Workers at five federal contract call centers operated by General Dynamics Information Technology (GDIT) filed new wage theft complaints with the U.S. Department of Labor’s Wage and Hour Division. Since January, over 2,000 current and former GDIT call center workers have come forward to call on the Department of Labor (DOL) to investigate violations of prevailing wage law at the company.

April 17, 2018 — Press Release

On Tax Day, Working People Are Angry and Fighting Back

A Statement from CWA President Chris Shelton about how those in Congress and the White House have doubled down on increasing the wealth of top executives and shareholders at the expense of everyone else.

April 17, 2018 — Press Release

AS AT&T POSTS BILLIONS IN PROFITS FROM GOP TAX BILL, DETROIT WORKER JOINS TAX MARCH 2018 TO CALL OUT COMPANY FOR MASS LAYOFFS

The company’s CEO Randall Stephenson promised to create 7,000 jobs if the GOP tax plan passed. Instead, despite a $20 billion windfall as a result of tax cuts in the bill, AT&T announced thousands of unnecessary layoffs late last year.

April 16, 2018 — Press Release

Passenger Service Agents at American Airlines Subsidiaries Mobilize Coast-to-Coast as Fight to End Poverty Wages Escalates

Passenger service agents from Envoy Air and Piedmont Airlines will gather at airports across the country on Monday, April 16 to step up their calls for sustainable, family supporting wages at the airline.