Customer Service Program | Communications Workers of America

Customer Service Program


The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, arlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.



Related News

Press Release

Verizon Wireless Closing One-Third of U.S. Call Centers, Cutting Customer Service Jobs

March 13, 2018 — Press Release

Verizon's plan will close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs.

A Healthcare Story: How My Daughter-in-Law Inspired Me & My Call Center

March 7, 2018 — News

Because of Terjuana’s battle with cancer, she inspired me to do something for the women and men that I work with. I am a member of my union’s Diversity and Inclusion Committee and through my committee, I decided to take action to make sure my fellow AT&T Mobility members had the opportunity to be tested for breast cancer. 

February 7, 2018 — Press Release

NLRB Issues Complaint against General Dynamics Information Technology for Federal Labor Law Violations

The NLRB has issued a complaint against GDIT for violating federal labor laws at its Alexandria, VA facility. This complaint follows a series of complaints filed by CWA with the Department of Labor Wage and Hour Division.

January 31, 2018 — Press Release

Complaints of Systemic Wage Theft at GDIT: CWA Estimates Federal Contractor May Owe $107 Million in Back Wages

CWA filed a complaint with the Department of Labor’s Wage and Hour Division on behalf of GDIT employees providing evidence that GDIT misclassifies its call center agents at a lower prevailing wage rate than their job duties merit.

January 16, 2018 — Press Release

Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

Senator Bob Casey wrote a letter to the CEO of Wells Fargo, Timothy Sloan, calling for the rehire of American call center workers that were laid off by the company after increasing call center operations in the Phillippines.