Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

Wells Fargo Spends Millions on “Earning Back Your Trust” Ad Campaign, While Offshoring More U.S. Jobs to Philippines

June 18, 2018 — Press Release

Wells Fargo has announced several hundred new layoffs of American call center workers in Reno, Nevada and Menomonee Falls, Wisconsin, on the heels of more than 700 call center layoffs in Pennsylvania, South Carolina, and Washington announced by Wells Fargo last fall.

Press Release

CWA Applauds FCC Action to Protect Consumers from Unauthorized Wireless Charges

June 8, 2018 — Press Release

"Wireless and VoIP customers are entitled to the same protections as those using traditional landline service."

June 5, 2018 — Press Release

Verizon Leaves Communities Behind by Closing Wireless Stores in West Virginia and Kentucky

Verizon Wireless closed four retail stores in West Virginia and one in Kentucky, turning the operation of the stores over to a third-party contractor.

May 31, 2018 — News

CWA Members Join Sen. Sherrod Brown to Urge Action on Call Center Jobs

U.S. Senator Sherrod Brown (D-Ohio) joined 30 call center workers from CWA Local 4322 to call for action on his legislation to help rein in offshoring and bring call center jobs back to the United States.

May 31, 2018 — News

In Boost for Efforts to Gain a Union Voice with CWA, GDIT Workers Win Settlement

In a victory for workers at GDIT, the company agreed to a settlement that overturns 2017 union election results at its Alexandria, Va., facility that were tainted by GDIT's union busting activities.