What is the Customer Service Week of Action?
CWA’s Customer Service Week of Action (October 15-21, 2017) is a celebration of customer service workers and their contributions to our communities and economy. Our week of action recognizes that we must continue to advocate for issues that impact and are important to our members, like fighting for higher labor standards, demanding fair compensation and challenging corporate greed.
End CEO Hocus Pocus: Stop Offshoring & Outsourcing Good Jobs
Corporate CEOs continue to threaten our customer service members by offshoring and outsourcing jobs. AT&T has eliminated more than 12,000 call center jobs since 2011, sending many to overseas vendors. CWA is seven months into negotiations with AT&T Mobility for a contract covering 21,000 retail workers, call center reps and technicians in 36 states and DC, and outsourcing is a key concern. Likewise, Verizon continues to use a global network of vendors. And when Frontier acquired Verizon wireline in several states, they pledged to bring back all outsourced work and did so in 2016. But on January 6, 2017, Frontier notified its employees that they would be sending calls outside again, both to domestic outsourcers and offshore. This cannot stand.
That’s why this year’s Customer Service Week of Action theme is “End CEO Hocus Pocus: Stop Offshoring & Outsourcing Good Jobs.” At this year’s 76th CWA Convention, we passed the Call Center Offshoring and Outsourcing Resolution to double down in our efforts to protect customer service jobs, and that’s what we’re doing. Now we’re asking all of you to take action with us to end CEO hocus pocus and stop offshoring good jobs!
Download and Share These Images
Below are a few graphics you can download and share on social media to show your support!
Other Ways to Get Involved
- Join our Customer Service email list
- Like us on Facebook @CSActionNewtork
- Follow us on Instagram @cwa_csaction
- Visit our Customer Service home page